NuraNestBack to shop

Shipping & Returns Policy

Shipping

We currently ship within the United States.

Orders are processed within 1–2 business days. Once shipped, delivery typically takes up to 7–8 business days. Delivery times may vary due to carrier delays, holidays, weather, or other circumstances outside our control.

You will receive a shipping confirmation with tracking information once your order has shipped. Please ensure that your shipping address is correct at checkout; we are not responsible for orders delivered to an incorrect address provided by the customer.

Returns

We want you to be happy with your purchase. If you need to return an item, please contact us within 10 calendar days of delivery.

To qualify for a return, the item must be:

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Return shipments must be sent with tracking.

Once we receive and inspect the returned item, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable.

Non-Returnable Items

Sale, clearance, promotional, and final-sale items cannot be returned. Used, washed, altered, or damaged items are also not eligible for return.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will review the issue and arrange an appropriate resolution.

Exchanges

We do not offer direct exchanges at this time. To receive a different item, please return the eligible item for a refund and place a new order.